Question 1

How far in advance should I place my order?

Accepted Answer

Bloom Basket orders must be placed at least five weeks before your requested pickup date. Bouquet orders must be placed at least two weeks in advance.

Question 2

Do you accept rush orders?

Accepted Answer

Rush orders may be accepted depending on our availability, the size and complexity of the order, and available materials. Rush orders are not guaranteed and may require a nonrefundable rush fee or full payment upfront.

Question 3

Does submitting an order form reserve my date?

Accepted Answer

No. Submitting an inquiry or order form does not reserve your date. Your order is confirmed only after it has been approved, the required deposit or payment has cleared, and you have received confirmation from BNDesigns Co.

Question 4

How much is the deposit?

Accepted Answer

A nonrefundable 50% deposit is required to secure your order and pickup date. The deposit is applied toward your final balance.

Question 5

When is my remaining balance due?

Accepted Answer

Your remaining balance is due by the deadline listed on your invoice and must be paid before pickup. Orders will not be released until the full balance has been received and cleared.

Question 6

Are deposits refundable or transferable?

Accepted Answer

Deposits are nonrefundable and cannot be transferred to another person, order, or date unless BNDesigns Co. approves the transfer in writing.

Question 7

Can I make changes after booking?

Accepted Answer

You may request changes, but they are subject to approval, time, and material availability. Changes may increase the price, require an additional fee, or affect your pickup date. Once materials have been purchased or production has started, changes may not be possible.

Question 8

Can you recreate an inspiration photo exactly?

Accepted Answer

Inspiration photos are welcome, but exact replication is not guaranteed. Your arrangement will be an original BNDesigns Co. design based on your approved colors, theme, budget, size, and overall vision.

Question 9

What happens if a flower, product, or material is unavailable?

Accepted Answer

If an item is known to be unavailable during the quoting process, you will be notified with your quote and invoice. Comparable substitutions may be used to maintain the arrangement’s approved style, color palette, size, quality, and value.

Question 10

Will my arrangement look exactly like the approval photo?

Accepted Answer

The overall design will remain the same, but colors may appear slightly different in person because of lighting, camera settings, screens, and the natural variation of flowers. Minor differences in flower size, shade, shape, placement, and bloom stage are normal.

Question 11

Will I see my order before pickup?

Accepted Answer

Yes. You will receive a photo of your completed arrangement for final approval. You must respond by the deadline provided. Once you approve the photo, the design is final and no additional design changes can be made.

Question 12

What happens if I do not respond to the approval photo?

Accepted Answer

If you do not respond by the approval deadline, your order may be considered approved as shown. Your pickup will continue as scheduled, and a delayed response will not extend the pickup date.

Question 13

Do you offer delivery or shipping?

Accepted Answer

No. BNDesigns Co. currently offers complimentary pickup by appointment only at a designated public location in South Jersey.

Question 14

What should I do if I am going to be late?

Accepted Answer

Please notify BNDesigns Co. at least two hours before your appointment if you know you will be late. A 15-minute grace period is provided, but arriving late does not automatically extend your appointment.

Question 15

What happens if I arrive more than 15 minutes late?

Accepted Answer

You may be required to reschedule. BNDesigns Co. is not required to remain at or return to the pickup location after the grace period. A next-day reschedule may require a $15 fee and is subject to availability.

Question 16

What happens if I miss my pickup?

Accepted Answer

Fresh-flower arrangements will be held for 24 hours after the original appointment. Faux-flower arrangements will be held for five calendar days. After that period, the order will be considered abandoned and may be disposed of without a refund, credit, replacement, or remake.

Question 17

Can someone else pick up my order?

Accepted Answer

Yes. Please provide the person’s full name to BNDesigns Co. before pickup. They may be asked to confirm your name, invoice number, and scheduled pickup time.

Question 18

What kind of vehicle space will I need?

Accepted Answer

Please arrive with a clean vehicle and enough clear, secure space for your arrangement. BNDesigns Co. is not responsible for damage caused by limited space, tipping, crushing, extreme temperatures, passengers, children, pets, or improper transportation after pickup.

Question 19

Can I return or exchange my arrangement?

Accepted Answer

No. Because every order is custom-made, all sales are final. BNDesigns Co. does not offer returns, exchanges, refunds, credits, or remakes based on a change of mind, personal preference, event changes, or damage after pickup.

Question 20

What if I notice an issue with my order?

Accepted Answer

Please inspect your arrangement before leaving the pickup location and bring any visible concern to our attention immediately. Once the order is accepted and leaves the pickup location, responsibility for its care and transportation passes to the customer.

BNDESIGNS

Bringing Nature's Beauty to Every Design

BNDesigns

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