Absolutely fantastic service. Fast professional, friendly, informative and went above and beyond. I have nothing but good things to say about my experience with this company
Avoid NTaco Limited â Unprofessional, Substandard Work, and Threatening Behaviour<br><br>UPDATE: this is not a fake account/review. I have appealed their reports of my review in their effort to get it removed from Google and my appeal was upheld.<br><br>If youâre considering NTaco Limited for your structural engineering needs â donât. Learn from our experience.<br><br>We contacted them via Checkatrade on 19th February regarding a house extension and loft conversion. For over a month, all communication went through Checkatrade, including arranging a site visit on 15th March. Then, on 8th April (already 8 working days past their promised deadline), they suddenly said they âdonât communicate through this platformâ and insisted on switching to email.<br><br>The site visit was rescheduled several times, and when it finally happened, the engineer was an hour late. They sent a young, inexperienced employee who had to walk 40 minutes from the nearest train station carrying tools. We even drove him back ourselves.<br><br>We were clear from the start: we wanted to avoid unnecessary steelwork. This was completely ignored in the final plans, which were full of excessive and expensive steel â the easiest option for them, but not what we requested. A second opinion (from a qualified professional in our family) confirmed the steel was not necessary.<br><br>They promised a 7â10 working day turnaround. What we got was a 23 working day delay (almost 5 weeks past due date), despite four broken promises that weâd receive it âtomorrow.â We had to chase repeatedly, and only received the drawings after being pressured into full paymentâdespite the delays and failure to deliver what was agreed.<br><br>The quality of work was shocking. They overlaid structural drawings on top of the architectâs plans with no regard for scale or usability. Their own report contained a disclaimer advising not to trust their measurements and to confirm them on-site. When we challenged the plans, they offered revisionsâbut only for an extra fee. At that point, trust had completely broken down.<br><br>It didnât end there. As we progressed to the roofing phase, we discovered the joist calculations were incorrect. Our builder advised that the only options were to replace the entire roof or reinforce the structureâboth costly and avoidable. We are now looking into another structural engineer to step in and correct NTacoâs work but are yet to rectify the issues. Their verdict? It was the sort of work theyâd expect from a âcowboy outfit,â not qualified professionals.<br><br>After sharing our experience, we found other similar reviews on Checkatrade â including reports of ignored refund requests and a complete lack of response when problems arise. So if youâre reading glowing reviews and wondering âhow bad can it be?â â this is how bad - read below, it gets worse.<br><br>NTaco wasted our time, delayed our project, caused unnecessary stress and expense, and delivered subpar work that someone else is now going to have to fix leaving us out of pocket. Not to mention 95% of communication was with me apart from the site visit I couldn't be present for but when things turned sour I was told I wasn't their customer and that my partner was. I referred back to my Checkatrade where I'd sourced and engaged with them and the many, many messages they'd sent addressing me... as well as the emails.<br><br>We both have since received threatening phone calls and WhatsApp messages from the owner of NTaco. He became aggressive and threatened to sue us after a complaint made was upheld causing them to lose their Checkatrade verified status - I recommend reading reviews on Trustpilot as a lot of the Google reviews are fake, and easily identifiable by the new accounts which have popped up to make them with no prior / other reviews.<br><br>We have screenshots of the messages before he cowardly deleted them and Checkatrade have upheld the complaint as well as also escalated this to Trading Standards.<br><br>Be warned â this is not just about poor service. Itâs about a company that tries to silence honest feedback through intimidation. Avoid NTaco Limited at all costs.
