Question 1

1. How do I submit an IT support request?

Accepted Answer

Use the NTIVA ticketing links on our support hub (Linktree). For urgent issues, call 855-648-8242 or email support@ntivagov.com.

Question 2

2. How do I request new equipment or event support?

Accepted Answer

Please complete the appropriate Microsoft Form linked in our support hub.

Question 3

How do I reset my password?

Accepted Answer

If you’re in-office:
Press Ctrl + Alt + Del → Change a password.

If remote:
Call NTIVA at 703-891-0131 and request a password reset. Then, connect to VPN with the new password. Lastly Press Ctrl + Alt + Del → Change a password.

Question 4

My internet is slow / I’m disconnected. What should I do?

Accepted Answer

Try rebooting your router and computer. If that doesn't help, contact NTIVA or text Jas if it's affecting work productivity.

Question 5

I’m new — how do I access my email and tools?

Accepted Answer

You should have received your login info and temporary password. Check your onboarding email from Jas or text 703-674-7946 if you need it again.

Question 6

How do I report phishing or suspicious emails?

Accepted Answer

Forward them to phishing@ndia.org or click "Report Message" in Outlook. Always better to double-check — we love a cautious user!

Question 7

I need access to a shared folder, distribution list, or tool.

Accepted Answer

Submit a ticket through NTIVA, or reach out to Jasmine Baker if you’re unsure. Make sure your manager is aware or CC’d.

Question 8

How far in advance should I request support for an event or meeting?

Accepted Answer

Please submit event/AV support at least 3–5 business days in advance to ensure coverage.

Question 9

Can I install software or apps on my work device?

Accepted Answer

Only with approval. Submit a request through NTIVA. Unauthorized installs can create security risks.

Question 10

Who do I contact if I don’t know what kind of request I have?

Accepted Answer

Start with Jas — text or email with a brief description, and we’ll guide you to the right solution.

Question 11

Contact Number For Jasmine Baker?

Accepted Answer

703-679-7946

Question 12

Who Is On The IT Team?

Accepted Answer

Jasmine Baker - IT Program Manager
Mecca Willaims - IT Coordinator

NDIA IT Support

Your hub for all things IT support! Use the NTIVA links for daily requests. Fast support starts here. 💻✨

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