Question 1

What is this?

Accepted Answer

Hi! My name is Autumn, and I offer on-site tech support sessions designed specifically for residents of retirement homes, helping with phones, tablets, passwords, apps, and staying connected to the people that matter most.

Question 2

How does this work?

Accepted Answer

I come in during scheduled times, and residents can sit down with me one-on-one or in small groups for hands-on help.

We usually start with a short pilot period where I volunteer, so you can see how residents respond and the kind of impact it has, before making any long-term decisions.

Question 3

What makes this special?

Accepted Answer

What I focus on isn’t just fixing the issue—it’s helping residents understand what’s happening, so they feel more confident using their devices moving forward.

Question 4

What about safety?

Accepted Answer

I don’t handle financial accounts, payments, or anything sensitive. Everything stays transparent, and staff are always aware of what I’m helping with.

Question 5

Why me?

Accepted Answer

I work in IT support and regularly help older adults with account access and everyday tech issues and I focus on keeping things simple, clear, and stress-free.

Question 6

What value can this bring to my facility?

Accepted Answer

This helps reduce tech-related frustrations for residents, takes pressure off staff, and gives families peace of mind knowing their loved ones can stay connected and supported.

Question 7

How much does this cost?

Accepted Answer

If it’s a good fit after the FREE pilot, I offer simple, structured session plans for the facility.

Question 8

What does a session look like?

Accepted Answer

Sessions are relaxed, one-on-one or small group meetups where residents bring their devices and questions. I walk them through whatever they’re struggling with whether it’s using their phone, fixing an issue, or understanding something new at their pace. The goal isn’t just to solve the problem, but to make sure they feel confident doing it again on their own.

Question 9

How do I get a FREE pilot?

Accepted Answer

If you’re ready, book an appointment today! Or send me your contact information with any questions and lets get started today!

Autumn J Pickart

AJtoZ Helpdesk provides friendly, in-person tech support for seniors helping with phones, passwords, and more so they stay connected and confident.

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