Question 1

How does this pre-order work?

Accepted Answer

New series launch on a set release date, while previously released series take 2–5 days to produce, depending on quantity. 🖤

Question 2

When is the expected date of delivery for pre-orders?

Accepted Answer

New series will be shipped out on their official release date.
Previously released series usually take about 2–5 days to make before we send them out.
We’ll keep you updated through our Pre-Order Updates and let you know right away if there’s any delay. 🖤

Question 3

Can I change my size or design after ordering?

Accepted Answer

For new series, you can still update your size or design while pre-orders are open.
For previously released series, changes are only possible before production starts. 🖤

Question 4

Can I combine pre-order and on-hand items in one order?

Accepted Answer

Yes, you can; but please note that all items will be shipped together once the pre-order item is ready. 🖤
If you’d like to receive the on-hand items sooner, we recommend placing separate orders.

Question 5

How do I pay for my pre-order?

Accepted Answer

For new series, full payment is made upon ordering. 🖤

For previously released series, a 50% non-refundable deposit is required to start production, with the remaining balance due once your order is complete. We’ll send you the payment details after you confirm your order.

Question 6

Can I cancel my pre-order?

Accepted Answer

For new series, you can cancel within 24 hours of placing your order. Just message us right away. 🖤
For previously released series, cancellations are only possible before production starts. Once production begins, the 50% deposit becomes non-refundable.

Question 7

How do I know what size to order?

Accepted Answer

You can check our size chart included in each product listing to find your best fit. 🖤
If you’re unsure, feel free to message us your measurements, and we’ll help you pick the right size.

Question 8

Do your sizes run true to size?

Accepted Answer

Not exactly. Since each piece is hand-cut and mass-sewn, there may be a 1–2 cm variation from the listed measurements. 🖤
We recommend checking our size chart and allowing for these small differences when choosing your size.

Question 9

What materials are your clothes made of?

Accepted Answer

Our shirts are made from 100% premium cotton (210 GSM) — soft, breathable, and perfect for everyday wear. 🖤
Our sweatshirts are crafted from a cotton–polyester blend (300 GSM) for a cozy, durable feel that keeps you warm and comfortable.

Question 10

Are the colors accurate to what’s shown online?

Accepted Answer

We try our best to show each item’s true color, but keep in mind that screens and monitors are all calibrated differently, so there might be slight shade variations in person. 🖤

Question 11

What if an item I want is out of stock?

Accepted Answer

If an item is currently unavailable, pre-orders cannot be placed since production depends on available materials. 🖤
We’ll keep you informed about new designs and product availability through our Series Update, Pre-Order Update, or New Release – Pre-Order Now!

Question 12

Do you restock popular items?

Accepted Answer

Yes! Popular items may be restocked in future batches or series releases. 🖤
Keep an eye on our Series Update, Pre-Order Update, or New Release – Pre-Order Now! to know when they’re back.

Question 13

Can I request a specific item or custom design?

Accepted Answer

At this time, we don’t accept custom orders or specific item requests. 🖤
However, you can message us your design suggestions! We’ll consider them for upcoming series and open a poll. If your suggestion makes it to the top 3, it might be produced.
Updates will be shared in our Series Update, Pre-Order Update, or New Release – Pre-Order Now!

Question 14

Do you ship internationally?

Accepted Answer

Not yet. We’re still looking for the perfect courier to make international shipping smooth and reliable. 🖤
For now, we currently ship within the Philippines only.

Question 15

How long will delivery take?

Accepted Answer

We’ll ship your order to the courier on the date you selected. 🖤
Delivery time will then depend on the courier’s schedule, which is beyond our control, but we’ll make sure to keep you updated once it’s on the way.

Question 16

How much does shipping cost?

Accepted Answer

🚚 Standard Delivery (SPX Express – Metro Manila):
A ₱100 shipping fee applies for orders shipped via regular courier within Metro Manila.

⚡ Same-Day Delivery:
You can book your own rider or have us arrange it for you on your selected date.
Payment for same-day delivery is made directly to the rider (Cash on Delivery). 🖤

Question 17

Can I track my order?

Accepted Answer

Yes! We’ll send you a message with your tracking details via email or your preferred social media platform once your order has been shipped. 🖤

Question 18

What if my order doesn’t arrive or is delayed?

Accepted Answer

If your order hasn’t arrived within the expected time, don’t worry. Just message us with your order details. 🖤
We’ll check the status with the courier and keep you updated until it’s delivered. Please note that delivery times may vary depending on the courier’s schedule.

Question 19

What payment methods do you accept?

Accepted Answer

We accept GCash and bank transfer via MariBank (formerly SeaBank)! 🖤
Just let us know your preferred payment method after confirming your order.

Question 20

Is my payment information secure?

Accepted Answer

Yes! Your payment details are kept completely private, We don’t share your information with anyone else. 🖤

Question 21

Can I change or cancel my order after placing it?

Accepted Answer

For new series, you can update or cancel your order within 24 hours or as long as pre-orders are still open. 🖤
For previously released series, once production begins, changes or cancellations are no longer allowed, as each piece is made to order.

Question 22

Why was my payment declined?

Accepted Answer

Payments can be declined for a few reasons — like insufficient balance, incorrect details, or connection issues. 🖤
If this happens, please double-check your information or try again later. You can also message us, and we’ll help you sort it out.

Question 23

What is your return policy?

Accepted Answer

We accept returns within 24 hours of delivery for items that are unworn, unwashed, and in original condition. 🖤
Please note our “no video, no return, no refund” policy. A clear unboxing video must be provided when reporting any issues.
Refunds only apply to damaged or incorrect items.
Change of mind or cancellations after production has started are not eligible for a refund.

Question 24

How do I start a return or exchange?

Accepted Answer

To request a return or exchange, please message us within 24 hours of delivery. 🖤
Make sure to include a clear unboxing video as proof — this is required under our “no video, no return, no refund” policy.
Once verified, we’ll guide you through the next steps for your return or replacement.

Question 25

Do I have to pay for return shipping?

Accepted Answer

Yes, customers will cover the return shipping fee. 💌
But don’t worry, if your return is approved, the shipping cost for the replacement item will be handled by us. 🖤

Please note, if the damage was caused by the courier, we’re not liable, as we always provide photos and videos before and after packaging to ensure your order is in perfect condition when shipped.

Question 26

When will I receive my refund or replacement?

Accepted Answer

Once your return is approved and verified, we’ll process your refund or replacement within 3–5 business days. 🖤
We’ll keep you updated via message so you know exactly when to expect it.
Refunds only apply to damaged or incorrect items. Change of mind or cancellations after production has started are not eligible for a refund.

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