Question 1

Can I change or cancel my order?

Accepted Answer

If your order hasn't been dispatched yet, we may be able to make changes or cancel it. Get in touch as soon as possible and we'll do everything we can to help.

Question 2

What happens if my order is delayed or an item is unavailable?

Accepted Answer

In rare cases an item may become unavailable or experience a delay. If this happens, we'll reach out straight away and offer a replacement, an alternative, or a full refund.

Question 3

Which payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards including Visa, Mastercard, and American Express. All payments are processed securely to keep your transaction fully protected.

Question 4

Why should I trust Travis Jewellery?

Accepted Answer

Every item we source is authenticated before it reaches you. We work with a trusted network of suppliers and collectors to ensure each piece is genuine, accurately described, and handled with the care it deserves.

Question 5

There is an issue with my order, what should I do?

Accepted Answer

Contact us as soon as possible with your order details and we'll get it sorted. We're always on hand to help.

Question 6

Do you offer discounts or promo codes?

Accepted Answer

We currently accept major card payments through secure checkout. The availability of buy-now-pay-later services may vary depending on your location and provider at checkout.

Question 7

Is Travis Jewellery a legitimate business?

Accepted Answer

Absolutely. Travis Jewellery is a UK-based personal shopping service specialising in rare, luxury, and hard-to-find pieces. Every item is authenticated before sale and sourced through trusted suppliers, collectors, and private clients worldwide.

Question 8

When will I receive my order?

Accepted Answer

UK orders placed before 3pm are typically delivered the next working day. You'll receive tracking information as soon as your order has been dispatched.

Question 9

How much does shipping cost?

Accepted Answer

Shipping is free on all UK orders. Items are sent via Royal Mail Special Delivery Guaranteed by 1pm for a fast, secure service. Full tracking details are sent by email once dispatched.

You will receive full tracking details by email once your order has been dispatched.

Question 10

Can I collect my online order from Travis Jewellery?

Accepted Answer

Yes — collection can be arranged. Just message us on WhatsApp and we'll sort a convenient time for you.

Question 11

Will I receive a tracking number?

Accepted Answer

Yes. Once your order is dispatched you'll receive an email with full tracking details so you can follow your shipment every step of the way.

Question 12

What is your return policy?

Accepted Answer

As all purchases are made remotely, you have a 14-day right to cancel from the date your order is delivered. Items must be returned unworn, unused, and in the same condition as received. Please note that bespoke or custom-sourced orders may not be eligible for return — this will be confirmed at the point of purchase.

Question 13

How do I start a return?

Accepted Answer

Message us with your order number and reason for return and we'll guide you through the process to make sure your item is returned safely and your case handled quickly.

Question 14

When will I receive my refund?

Accepted Answer

Once your return has been received and checked, refunds are typically processed within 3–5 working days back to your original payment method.

Question 15

How can I contact customer service?

Accepted Answer

You can reach us via WhatsApp, email, or the contact form on our website. We aim to respond to all enquiries within one working day.

Question 16

Are your pieces authentic?

Accepted Answer

Yes — every piece is authenticated before it reaches you. We work with trusted suppliers, collectors, and industry partners to guarantee that everything we sell is 100% genuine.

Question 17

Do you sell pre-loved items?

Accepted Answer

Yes. Some pieces may be pre-owned or sourced from private collectors. Every item is thoroughly inspected and accurately described so you know exactly what you're getting.

Question 18

Do you buy?

Accepted Answer

We work with collectors and individuals looking to sell or consign rare pieces. If you have something you'd like to sell, get in touch and we'll discuss your options.

Travis Jewellery

The UK's premier destination for Watches & Jewellery.

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