Question 1

🔁 Changing laundry location

Accepted Answer

•	In the app: Go to Settings → Change laundry room
•	Enter the number of a machine at the new site to switch over

Question 2

💶 Balance Top-Up

Accepted Answer

It is currently not possible to top up below the minimum amount in order to avoid additional fees. Remaining balance will be refunded within 5–10 working days after account closure.
If your top-up fails, please contact support@appwash.com.

Question 3

Enable push notifications

Accepted Answer

You will be informed when your wash cycle is finished. You can set it up under Settings - Notification.

Question 4

Can't find the laundry room in the app?

Accepted Answer

Make sure the location settings are correct. If needed, manually enter the machine number under Settings → Change laundry room.

Question 5

Top-up not working?

Accepted Answer

Error 500 – Please enable cookies
An error has occurred while using the application. To display the app correctly, cookies must be enabled in your browser.
Please check your browser settings and make sure cookies are activated in order to proceed.

Question 6

Washing & Drying – How It Works

Accepted Answer

Washing machine:
1.	Load your laundry
Place your laundry loosely into the drum. Make sure not to overfill the machine – this can affect the washing results.
2.	Detergent
In some laundry rooms, detergent is already integrated into the machine.
❗ Please check with the on-site contact person whether you need to use your own detergent or if it's automatically dispensed.
3.	Select a program
Choose the appropriate wash program directly on the machine.
4.	Payment
Pay via the app or at the card terminal (if available). The machine will start automatically after a successful payment.
5.	Book the machine
Reserve the machine in the app – depending on the availability of the units.
6.	After washing
-	Remove your laundry as soon as it’s done
-	Leave the door and detergent drawer open – this helps the

Question 7

Dryer notes

Accepted Answer

To ensure the dryer works reliably and your laundry dries properly, please keep the following in mind:
1.	Clean the lint filter
The lint filter is located inside the door area – you’ll see it as soon as you open the dryer.
Please clean it after each drying cycle by removing the collected lint.
This ensures optimal air circulation, shortens drying time, and protects the machine from overheating.
2.	Do not load dripping wet laundry
Laundry should be well-spun (not soaking wet) before being placed in the dryer.
Otherwise, the drying time will increase significantly.
3.	Do not overload the dryer
Please observe the maximum load capacity. Overloading can reduce drying efficiency and may damage the appliance.
4.	Leave the door open after drying
Leave the dryer door slightly open to allow remainin

Question 8

Unsatisfied with the washing result?

Accepted Answer

If you're not satisfied with the washing result, feel free to start another transaction to fix the issue.
Afterwards, please report the problem via the specific machine in the transaction overview of the app – you can contact us directly through the chat there.
Our team will review the transaction and take a closer look at the process.
You’ll receive feedback from us later in the day.

Question 9

Machine: Why the cycle time may vary

Accepted Answer

Please note that the time shown at the start of a cycle is only an estimate based on previous runs.
The actual duration may change during the process, as the machine automatically adjusts the time depending on factors like the load size, selected program, and other conditions.
This means the displayed time may vary as the cycle progresses – especially if the machine detects that more intensive treatment or additional time is needed.

Question 10

⚠️ Issue: Machine displays an error code

Accepted Answer

✅ Recommended actions:
•	Note the error code (e.g., F2, F53, etc.)
•	➡️ Contact: In the app, go to Bookings, select the transaction, and send us a chat message.
•	Restart the machine if possible.
•	If the problem persists, please use another machine.

Question 11

⚠️ Problem: Airflow cleaning – clean the filters

Accepted Answer

✅ Recommended actions:
The on-site contact takes care of cleaning the base filter regularly. If an error message appears and the drying process is interrupted prematurely, please also contact the on-site contact person. They will take care of cleaning the base filter in this case.
Make sure that the lint filter in the dryer door area is clean – you can see it immediately when you open the door. Please clean the filter after every drying cycle by removing the collected lint.

Question 12

⚠️ Issue: Laundry is still wet after the wash cycle & Error message – reduced spin speed, sensor malfunction

Accepted Answer

✅ Recommended actions:
•	The machine may not have spun properly. Possible cause: imbalance due to too little or unevenly distributed laundry.
•	Turn the machine off and back on after the error message.
•	Then start a separate spin cycle.
•	If the issue occurs again: ➡️ In the app, go to Bookings, select the relevant transaction, and send us a message via chat.
We will of course refund the cost of the spin cycle.

Question 13

⚠️ Issue: The machine is leaking water

Accepted Answer

If a machine is leaking water, please follow these steps:
1.	Document the issue:
Send a photo or video of the problem to support@appwash.com. Our support team will notify a technician as soon as possible.
2.	Cancel the wash cycle (optional):
If you wish to stop the current cycle, please use another available machine.

test2025appwash

simply. washing.

🚀First Steps

ℹ️ Important Information

📱Additional Tips

📏Rules&Conduct in the Laundry Room

📬 Typical Issues&Feedback

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