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Company Policies

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Shipping Times:

- Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. Custom or pre-order items (e.g., custom wigs, certain electronics) may take longer, as specified in the product description.

- Delivery Estimates: Delivery times vary by location, typically 3-7 business days after dispatch. We are not responsible for delays caused by the courier or customs.

For more information, please refer to Shipping & Delivery Policy

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Need help with your order or product details (clothes, shoes, hair, or electronics)? We're here to assist you quickly!

Customer Support: The fastest way to reach us is through our official WhatsApp Business account.

WA Contact: +27 76 052 9851

Email Support: For formal inquiries, partnerships, or detailed issues:

Email: scena.collectives@gmail.com

Response Time: We aim to respond to all WhatsApp and email inquiries within 1-2 business days during our operating hours (Monday - Friday, 9:00 AM - 5:00 PM SAST).

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These terms govern your use of our service and catalog.

- Agreement: By placing an order, you agree to be bound by these Terms and Conditions.

- Product Accuracy: We strive for accurate descriptions and images for clothes, shoes, hair, and electronics. However, slight variations (e.g., color, size) may occur. All sales of electronics (iPhones/Laptops) are final once opened unless covered by a specific manufacturer warranty.

- Ordering & Payment: Orders are confirmed upon receipt of full payment. Prices are subject to change without notice. We reserve the right to refuse any order.

- Limitation of Liability: We are not liable for any indirect damages arising from the use or inability to use our products.

- Governing Law: These terms are governed by the laws of South Africa.

Terms of Use

This policy explains how we collect and use your personal information.

- Information Collected: We collect details you provide when ordering, such as name, address, email, phone number, and payment information (processed securely by third parties). We also collect data on your use of our catalog/Linktree (e.g., clicks, views) to improve our service.

- How We Use Data: To process and fulfill your orders, communicate with you about your purchase, provide customer support, and send relevant updates/promotions (if opted-in).

- Data Sharing: We only share data with trusted third parties necessary for business operations (e.g., delivery couriers, payment processors). We do not sell your personal data.

- Consent: By using our services, you consent to this policy. Contact us if you have any questions or wish to review your data.

Privacy Policy

Our policy for returns on clothes, shoes, hair products, and electronics.

- Eligibility: Returns are accepted within 7 days of delivery. Items must be unused, in original packaging, and in the same condition as received.

- Non-Returnable Items: Due to hygiene, wigs, extensions, and opened electronic products (iPhones/Laptops) are generally non-returnable unless defective upon arrival and reported immediately. Sale items are final.

- Process: Contact us via +27 76 052 9851 or scena.collectives@gmail.com to initiate a return. The customer is responsible for return shipping costs.

- Refunds: Once the return is inspected and approved, a refund (excluding original shipping) will be processed to your original payment method within 5-10 business days.

- Exchanges: We do not offer direct exchanges. Please return the unwanted item for a refund and place a new order.

Returns & Refund Policy

Details on how your items are shipped.

- Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. Custom or pre-order items (e.g., custom wigs, certain electronics) may take longer, as specified in the product description.

- Shipping Methods: We use trusted couriers. Options and costs are calculated at checkout.

- Delivery Estimates: Delivery times vary by location, typically 3-7 business days after dispatch. We are not responsible for delays caused by the courier or customs.

- Risk of Loss: Risk of loss and title for items pass to you upon our delivery to the courier. Please ensure your delivery address is accurate.

- International: International shipping may incur extra customs duties/taxes; these are the customer's responsibility.

Shipping & Delivery Policy

Scena Collections

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