Question 1

Do we have a Trial Offer?

Accepted Answer

Yes! We currently have a limited-time offer: get 15 consecutive days of access to our studio for only $15. It’s the perfect chance to explore our classes, experience the benefits of FAR Infrared Heating, and connect with our amazing community. You can sign up directly through our website!

Question 2

Whats The Class Cancelation Policies?

Accepted Answer

We offer a generous 4-hour cancellation window for all classes. To avoid any fees and to give others a chance to book their favourite classes, please make sure to cancel at least 4 hours before the class start time. Thanks for helping us keep things running smoothly for everyone!

Question 3

Whats The Best Way To Get Help?

Accepted Answer

Our staff are always present in the studio during class times. When there are no classes running, the studio is closed for cleaning and reset. If you have any questions or need assistance, feel free to send us a text at (289) 301-9642 we’re happy to help!

Question 4

Im Running Late To My Class!

Accepted Answer

Classes begin promptly on time. For safety reasons and to preserve the atmosphere of each class, we have a strict door policy, latecomers are not permitted once a class has started. Equipment may already be in use and the lights are often dimmed, which can pose a safety risk.

To avoid missing your class, please aim to arrive at least 10 minutes early. Thank you for helping us keep the studio safe and respectful for everyone!

Question 5

Whats The Bi-weekly Commitment?

Accepted Answer

The minimum commitment for our Bi-weekly membership is 90 days.

Question 6

What happens if I want to pause my Bi-weekly membership?

Accepted Answer

You can freeze your membership for $20 per 2-week hold period.
	•	Holds must be in 2-week increments
	•	Holds do not reduce your total number of payments; they extend the membership duration instead.

Question 7

How do I request a hold or cancellation?

Accepted Answer

Simply text us at (289) 301-9642. We’ll help set it up for you!

Question 8

Can I cancel my Bi-weekly membership anytime?

Accepted Answer

You can cancel after the 90-day minimum has passed. Cancellation requires 30 days’ notice and a $20 exit fee.

Question 9

How Do I Redeem My Wayspa Giftcard?

Accepted Answer

To redeem you Wayspa giftcard, send us an email to Buroakmarkham.membership@oxygenyogafitness.com with the wayspa card number and PIN along with instructions on what to do with the given balance (ex. put towards my bi-weekly payments).

Question 10

How do I add or update my credit card?

Accepted Answer

Through the Oxygen Yoga app: Go to Profile > Wallet > Add a Card.

Question 11

What Are Your Packages?

Accepted Answer

•	Bi-Weekly Unlimited Membership – $69 
	•	10  Class Pack – $239 (valid for 6 months)
	•	20 Class Pack – $478 (valid for 6 months)
	•	Drop in – $27 (valid for 7 days)
	•	15 Days for $15 Intro Offer – 15 consecutive days of unlimited access only for new clients

Question 12

I signed up for the trial but can’t book. Why?

Accepted Answer

Your account might not have the trial offer attached yet. Just text us and we’ll get it activated.

Question 13

Where do I put my shoes

Accepted Answer

Use a shoe pin from the front basket to clip your shoes together before placing in one of the many cubby in the front foyer and return the pin once done!

Question 14

What do I do with my phone in Class?

Accepted Answer

Please keep your phones silent and away. Phone usage in class is not permitted to ensure a calming and immersive experience for all of our members!

Question 15

I cancelled my legacy rate and I want to come back!

Accepted Answer

Legacy rates are only valid during the lifetime of their original membership; once forfeited, they cannot be reinstated. Rate increases occur seasonally.

Question 16

Contact Us:

Accepted Answer

If at any point you feel you have not been treated with the utmost respect and care, please dont hesitate to escalate your Leadership Team, Ian or Kyla at: buroakmarkham.manager@oxygenyogafitness.com

For significant concerns: Contact our Franchise Development Team: buroakmarkham.oxygenyogafitness.com

Question 17

I am brand new, Where do I sign up?

Accepted Answer

You can sign up via our Oxygen yoga fitness app, or online through our website by inputting your Information under the 15 Day Flow as you go intro offer.

OYF Bur Oak Markham

Yoga, fitness & wellness 🌱 Breathe, stretch, and thrive together! ✨

About this account

More from Linktree