Question 1

What is the Wi-Fi password?

Accepted Answer

Wi-Fi network: “LaBlanca Resort Guest”
Password: “relaxresort”
The connection is free for all our guests.

Question 2

What time is breakfast served?

Accepted Answer

A continental breakfast is served from 7:30 a.m. to 10:00 a.m. in the main dining room.

Question 3

What are the restaurant hours?

Accepted Answer

Breakfast: From 7:30 a.m. to 10:00 a.m.

Lunch: From 12:30 p.m. to 2:00 p.m.
(FROM FRIDAY TO SUNDAY)

Dinner: From 7:30 p.m. to 10:00 p.m.
(FROM TUESDAY TO SUNDAY)

Question 4

How do I reserve a table for dinner/lunch?

Accepted Answer

You can reserve your table at the restaurant by:

Going online through the Shop section
Contacting the reception desk directly at 2101
Asking the restaurant staff

Question 5

Do I need to book for dinner or can I just turn up?

Accepted Answer

To ensure the best dining experience and table availability, we always recommend booking, especially during high season and for dinner.

Question 6

When and how does the cleaning service work?

Accepted Answer

Our staff performs daily cleaning in all rooms by 3:00 PM to ensure maximum comfort during your stay.

If you wish not to be disturbed, please use the “Do Not Disturb” sign on your room door.

Question 7

Until what time can I use the pool?

Accepted Answer

Our magnificent Infinity Pool is available every day from 9:00 a.m. to 7:00 p.m.

Question 8

Can I order a drink by the pool?

Accepted Answer

Of course! Our bar staff is at your disposal to serve drinks, cocktails, and snacks directly by our Infinity Pool. You can order from the comfort of your sun lounger.

Question 9

Is there internet access in all rooms?

Accepted Answer

Free high-speed Wi-Fi is available in all rooms and public areas of the resort.

Question 10

How does the TV work/how do I change channels?

Accepted Answer

Each room is equipped with a television with national channels. The remote control is available on the bedside table for easy channel selection.

Question 11

Smart TV Service

Accepted Answer

Upon request, you can activate the Smart TV function to access your favorite streaming platforms such as Netflix, Prime Video, and other digital services. The Smart activation service is subject to a fee, while access to streaming platforms requires your personal subscription.
To activate this service, please contact the reception desk at 2101.

Question 12

How do I call reception from my room?

Accepted Answer

To contact reception from your room, dial 2101 from the internal telephone. Our staff are always at your disposal.

Question 13

How does the air conditioning/heating work?

Accepted Answer

All rooms are air-conditioned with heating and cooling systems that can be adjusted to your preferred comfort level.

Question 14

How do I open the safe?

Accepted Answer

To set your personal code:

Press the green CLEAR button 2 times
Enter your new 4-digit personal code
Press the red LOCK button once
Repeat the chosen code for confirmation
Press the red LOCK button 2 times → the indicator light will illuminate confirming the setup

To use the safe:

Opening: Enter your personal code
Closing: Close the door and press the red LOCK button

The safe is now protected by your personal code and guarantees maximum security for your valuable items.

Question 15

Where can I find extra towels?

Accepted Answer

For additional towels, please contact the reception desk. Our staff will promptly provide you with what you need.

Question 16

Is it necessary to book SPA services?

Accepted Answer

The services of our wellness center are available upon reservation. You can book your treatments in three ways:
• Directly at the reception desk
• By going to the SPA in person
• Online through the Shop section

Question 17

What services does the spa offer?

Accepted Answer

Our wellness center features a fitness area, hammam, Turkish bath, steam bath, sauna, and a full range of treatments, including relaxing and rejuvenating massages.

Question 18

How far is the beach?

Accepted Answer

The beach is 1.9 miles (approximately 2.9 km) from the resort.

Question 19

How far is the center of Castellammare del Golfo?

Accepted Answer

The city center is easily accessible and is about 3 km from the resort.

Question 20

Can I order room service?

Accepted Answer

Yes, we offer room service for all bar and restaurant items for a fee. You can enjoy breakfast, lunch, and dinner in the comfort of your room by contacting the front desk at 2101.

Question 21

Do you also serve vegan/gluten-free dishes?

Accepted Answer

Our kitchen caters to the dietary needs of all guests. We offer a selection of fish and meat specialties, including vegan and gluten-free options. Please let us know your dietary preferences when booking your table at the restaurant.

Question 22

Can I bring my own pool towel or do you provide them?

Accepted Answer

Each room is equipped with a pool towel, which can be used free of charge. Towels are changed every 3 days. For additional changes, please contact reception.

Question 23

Is there a taxi/transfer service?

Accepted Answer

Yes, we have agreements with reliable local taxi services to ensure our guests comfortable and safe transfers. The service is not included in the stay but can be booked through reception at preferential rates.
We offer support for:

Return airport transfers
Transport for local excursions
Taxi service to the center of Castellammare del Golfo
Transfers to the beach (if sunbeds are booked)

For reservations and pricing information, please contact reception at 2101. Our staff will be happy to arrange your transport and inform you of the costs.

La Blanca Resort&Spa

A selection of drinks, dishes, and wines to enjoy and taste for lunch and dinner

SPA

RESTAURANT

SOCIAL

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