Question 1

Q.1 How do I check my Supplier's Registration status?

Accepted Answer

Kindly refer to the Refresher Supplier Management Guideline pg 30 to pg 35

Question 2

Q.2 My supplier's registration status is "Invited", what should the supplier do?

Accepted Answer

The supplier has yet to either Sign Up / Login (refer to pg 33 of the Refresher Supplier Management Guideline) or has yet to proceed to fill up the supplier registration questionnaire for submission (refer to pg 35 of the Refresher Supplier Management Guideline)

Question 3

Q.3 How do I request to expedite my supplier for registration?

Accepted Answer

Kindly ensure your supplier has reached the registration status of "Pending Approval" and submit a formal request to kpjsourcing@kpjhealth.com.my with the following details:
a) Supplier Name
b) ACM ID
c) Registration Status
d) Reason for expedite

Question 4

Q.4 There is incorrect information in my supplier's supplier registration questionnaire

Accepted Answer

Please contact the involved supplier and request them to login and revise their response in the supplier registration questionnaire

Suppliers are solely responsible for the submitted information and for any amendments on the supplier registration questionnaire

Question 5

Q.5 My supplier is unable to access the supplier registration questionnaire

Accepted Answer

The supplier registration questionnaire has closed.

Kindly request the supplier to submit a ticket to our HELPLINE Form: KPJ Supplier Registration and we will assist them accordingly by queue

Question 6

Q.6 What is DUNS number?

Accepted Answer

DUNS number is an international identification number. Suppliers may leave it blank as it is a non-mandatory field.

Question 7

Q.7 I can't find my supplier in HITS1 or HITS2

Accepted Answer

Please check if the supplier has been onboarded and their registration status is "Registered" in SAP Ariba. These are the requirements to integrate the supplier to HITS.

If No, please do the necessary to onboard the supplier in SAP Ariba and submit the supplier registration questionnaire.

Question 8

Q.8 What is evaluated to approve & register supplier in SAP Ariba?

Accepted Answer

Suppliers are evaluated based on three (3) main components:
A. Compliance: Registration, Tax & Legal
B. Capability & Competency
C. Financial Fitness

For further details, you may refer to pg 37 of the Refresher Supplier Management Guideline

Question 9

Q.9 My supplier is experiencing technical difficulties in registering

Accepted Answer

Kindly request the supplier to submit a ticket to our HELPLINE Form: KPJ Supplier Registration and we will assist them accordingly by queue

Question 10

Q.10 My supplier's request (Step 1) was denied. What does it mean?

Accepted Answer

The supplier has an existing account with KPJ in SAP Ariba and has submitted another request.

Please note that the Supplier Self-Registration Request Form (Step 1) should ONLY BE SUBMITTED ONCE.

For any changes or login issues, kindly request the supplier to submit a ticket to our HELPLINE Form: KPJ Supplier Registration and we will assist them accordingly by queue

Question 11

Q.11 My supplier is having difficulties in registering

Accepted Answer

Kindly request the supplier to submit a ticket to our HELPLINE Form: KPJ Supplier Registration and we will assist them accordingly by queue

Question 12

Q.12 My supplier is in "Pending Resubmit", what should my supplier do?

Accepted Answer

We have evaluated the supplier but they did not meet the minimum requirements to register. Therefore, we have requested the supplier to submit additional documents or amend their submission.

Please advise the supplier to login > click on the supplier registration questionnaire > click on Revise Response

OR

Kindly request the supplier to submit a ticket to our HELPLINE Form: KPJ Supplier Registration and we will assist them accordingly by queue

Question 13

Q.13 My supplier is unable to revise their response

Accepted Answer

The supplier registration questionnaire has closed.

Kindly request the supplier to submit a ticket to our HELPLINE Form: KPJ Supplier Registration and we will assist them accordingly by queue

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