Question 1

How do I match with a therapist/coach?

Accepted Answer

The matching process on Journey involves answering a questionnaire. After you've answered the questions, you'll see a list of matching practitioners with their detailed profiles. If you find a suitable practitioner, you can message them directly through the platform. Please note that Journey does not handle session bookings and payments; you’ll arrange this with your chosen practitioner.

Question 2

As a practitioner, how can I join Journey?

Accepted Answer

Practitioners interested in joining Journey can start by creating a profile and fill in the signing-up form. You will then be asked to chose from our membership plans and start completing your profile. Please note that your profile will not be made public until our team reviews your application. Once your information is approved, your profile will be made public.

Question 3

How do clients and practitioners communicate through Journey?

Accepted Answer

Journey facilitates the initial connection between clients and therapists by providing their respective emails once a match is made. This approach allows clients and therapists to establish communication directly, ensuring privacy and a personalized approach from the very first interaction. This setup is intended for introductory communication only, rather than ongoing chat functionalities.

Question 4

As a client are there any costs involved in using the Journey platform?

Accepted Answer

Clients can use Journey to find and connect with practitioners free of charge. However, please be aware that practitioners will charge for their services. All payments for sessions are handled directly between the client and the practitioner, with Journey not involved in the transaction.

Question 5

Do I conduct my sessions on the platform and if yes, how?

Accepted Answer

Journey functions as an advertising platform that facilitates the matching process between clients and practitioners; it does not host sessions. Practitioners offer their services independently and manage their own session bookings, and will need to coordinate session bookings directly with the client.

Question 6

Is my information safe and confidential on Journey?

Accepted Answer

Absolutely. Journey takes data privacy and security very seriously. We employ encryption and other security measures to ensure that your personal information is protected.

Question 7

For More FAQ

Accepted Answer

https://www.journeystartshere.com/faq?utm_source=linktree&utm_medium=direct&utm_campaign=linktree-general-journey&utm_term=linktree-faq

Your Journey Starts Here

Where therapists & coaches grow and clients find the right support

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