Question 1

How do I find the perfect piece for my space?

Accepted Answer

We believe your home should reflect your style, so we’re here to help! Each product on our site includes detailed descriptions, dimensions, and styling tips. You can also browse our curated collections for inspiration based on your room type or aesthetic. If you’re still unsure, feel free to reach out to our team for personalized advice!

Question 2

How can I track my order?

Accepted Answer

Once your order is shipped, we’ll send you a tracking number via email. You can use that number to follow your order’s journey from our warehouse to your doorstep. You’ll be able to track it in real-time and know exactly when your beautiful new décor will arrive!

Question 3

Do you offer free shipping?

Accepted Answer

Yes, we offer free standard shipping on orders over $100! We believe in making your shopping experience as easy and stress-free as possible. For faster delivery, we offer expedited shipping options at checkout for an additional fee.

Question 4

How do I care for my new home décor?

Accepted Answer

We provide specific care instructions for each product, so your new décor will always look its best. From fabric care to maintenance tips for furniture and artwork, you'll find the information you need on the product page. You can also visit our Care Tips section for general guidance on how to preserve and protect your favorite pieces.

Question 5

Do you offer any discounts or promotions?

Accepted Answer

We love rewarding our customers! Be sure to sign up for our newsletter or follow us on social media to receive exclusive discounts, early access to sales, and the latest news on new arrivals. We also offer seasonal promotions throughout the year, so keep an eye out for those limited-time offers. You can also check out our Promotions section of the site for more information.

Question 6

Can I get styling advice or help with choosing products?

Accepted Answer

Of course! Our team of experts is happy to offer styling advice and help you choose the perfect pieces for your home. Whether you need guidance on color schemes, space planning, or mixing styles, we’re here to make sure your home looks as beautiful as you’ve always imagined. Reach out to us and we’ll be happy to assist!

Question 7

What is your return policy?

Accepted Answer

We accept returns of eligible products within 30 days from the date of delivery. To initiate a return, items must be unused, in original condition, and in the original packaging (including all tags, labels, and any included accessories). Restrictions my apply.

Question 8

What items are not returnable?

Accepted Answer

Non-Returnable Items:

Custom, Made To Order or Personalized Items (including furniture)
Final Sale or Clearance items
Gift cards or Store credits
Used dinnerware, barware, and drinkware, kitchenware (unless defective upon arrival)
Seasonal Items (if applicable)

Question 9

If I need to return an item how will I be refunded?

Accepted Answer

Refunds will be issued to the original payment method used at the time of purchase (e.g., credit card, debit card, PayPal). If the original payment method is no longer available, we will issue a store credit or refund to an alternative method, at our discretion.

Question 10

How long will my refund take?

Accepted Answer

Once your return is processed and inspected, you will receive a refund to the original payment method, minus any applicable return shipping costs or restocking fees (if applicable). Refunds will be processed within 7-14 business days of receiving the returned item.  Please note that it may take additional time for your financial institution to process and post the refund to your account.

Question 11

What if I need to exchange and item?

Accepted Answer

If you wish to exchange an item, please follow the return process and place a new order. We do not offer direct exchanges but will refund the original item once it is returned.

Question 12

How do I contact customer service?

Accepted Answer

You can reach our support team by visiting the Contact Us link via our website. Or by contacting Support@iithanadizon.com.

IITHAN ADIZON

🏡Unleash Your Home's Potential!

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