Hit the Trail

Matthew Gilden4 weeks ago

4 weeks ago

We can’t recommend Russell at Hit the Trail highly enough! He truly went above and beyond to show genuine interest, attention to detail, and a level of product knowledge that’s hard to find.<br>Russell took the time to understand exactly what we needed and didn’t try to “up sell”. Nothing ever felt like too much trouble—he was patient, responsive, and always one step ahead. It’s clear that he takes real pride in what he does.<br>If you’re looking for top-notch customer service Russell is your person. Thank you again—you’ve set a new standard! 👏

Daniel Leach4 months ago

4 months ago

Bought a new Petzl headtorch from Hit The Trail - came for the price - but have to comment on the exceptional customer service. The headtorch became faulty a couple of months after purchase. Easy direct communication and the team made sure that I wasn't left out of pocket. Always nice to have this kind of personal service.

Bells5 months ago

5 months ago

What a gorgeous company and gem of a find. A proper fully engaged quality customer service that is extremely quick and a human at the end making everything seamless. Fantastic value and the best service I have had in a long time. Could not recommend them enough. After an awful experience with another firm that took weeks to delivery and false dates, it was a breath of fresh air to deal with a company that delivered within 2 days and delivered everything they promised. If all companies operated as well as Hit the Trail, there would be lots of happy customers!