Question 1

Cancellation Policy

Accepted Answer

Clients are required to confirm their appointment a minimum of 48 hours in advance. Failing to do so may result in the cancellation of the appointment by Hair Essence, allowing us to offer the appointment to another client.

For appointments booked less than 48 hours in advance, clients forfeit the right to cancel; these bookings are considered final and binding.

If you do not show up for your appointment or fail to reschedule within the permitted timeframe, for any reason, you will forfeit your deposit.

Appointments can be rescheduled up to 48 hours before the scheduled time without forfeiting the deposit. To reschedule, please contact us directly through the provided contact methods on our website.

Question 2

Prices

Accepted Answer

All purchases are transacted in Australian dollars.

Prices for our products are subject to change without notice. Prices online are exclusive of delivery charges.

Prices for our Services are subject to change without notice and may change depending on the products used in a service and the length and/or condition of your hair.

We reserve the right at any time to modify or discontinue a product or Service (or any part thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Question 3

Products & Services

Accepted Answer

Hair Essence reserves the right to temporarily or permanently, modify or discontinue any product or Service (or any part) without notice to you. You agree that Hair Essence shall not be liable to you or any third party for any modification to or discontinuance of a product or Service.

The colour formulas crafted by your stylist during your appointment are custom-made and tailored specifically for your hair, taking into account factors like your hair’s condition, your desired outcome, and unique characteristics. These bespoke formulas are proprietary to Hair Essence and are a testament to the expertise and creative expression of our stylists.

As such, Hair Essence retains ownership of these custom colour formulas. We are not obligated to disclose these formulas to clients or others.

Question 4

Booking & Deposit

Accepted Answer

We do our best to accommodate each booking request.

A deposit is required to secure all bookings. The deposit amount will be specified during the booking process and must be paid at the time of booking. A minimum deposit of $80.00 for is required.

Deposits are applied towards the total cost of your service at the time of your appointment. The salon may in their absolute discretion waive the obligation to pay the deposit.

To ensure the smooth operation of our salon and fairness to all clients, it is essential that you provide positive confirmation of your booking. Upon making a booking, please note that we require a definitive confirmation from you within a set timeframe. If we do not receive this confirmation, we will have to cancel your booking, and our no-show policy will activate.

Question 5

Important To Note

Accepted Answer

Deposits are non-refundable. If a client is a no-show or if an appointment is cancelled or not rescheduled within 48 hours of the scheduled time, then the client forfeits the Deposit. This policy is due to the significant challenge of filling last-minute vacancies, particularly for appointments requiring extended durations, such as colour or extension services. This policy is in place to cover the operational costs and to support our staff financially.

Question 6

No-Show Policy

Accepted Answer

Clients who fail to attend their scheduled appointment without prior notification will forfeit their deposit.

Hair Essence may restrict clients from making future appointments and may require clients to pay the full cost of their next appointment upfront.

Question 7

Policy On Emergencies & Unforeseen Circumstances

Accepted Answer

We understand that emergencies and unforeseen circumstances can occur, necessitating last-minute appointment changes. In such instances, while we are understanding of the situation, the client’s deposit will be forfeited. Any new appointment may require full payment at the time of booking.

Hairessence Gatton

Gatton’s salon for premium hair products and services.

✿ Learn More ✿

About this account

More from Linktree