Question 1

Do you offer out of hours appointments?

Accepted Answer

Out of hours appointments incur an additional £10 fee. If you are unable to find your desired time slot, please feel free to contact us.

Out of Hours Appointments Include:
All appointments before 9:00 AM
Tuesday and Wednesday evenings from 6:30 PM onwards

All bookings must be made via the online booking system, and booking fee payments must be received for the appointment to be confirmed.

Question 2

What if I have to cancel?

Accepted Answer

You have 48 hours notice to reschedule or cancel your appointment.

50% fee will be charged to cancel within 48 hours notice. 
 
100% fee will be charged to cancel with less than 48 hours notice or in the case of a no show, this applies to on the day cancellations also.

Our cancellation policy will also apply and 100% fee will be charged if your appointment is cancelled due to you not following our booking policy terms and conditions.

Failure to pay cancellation fees will result in no future bookings to be made.

Question 3

Do you take deposits?

Accepted Answer

All bookings must be made via the online booking system, and booking fee payments must be received for the appointment to be confirmed.

Please note that a 48-hour notice period is required for any reschedules or cancellations.
All booking fees are non-refundable under any circumstances. You may reschedule up to 48 hours before your appointment, and your deposit will be transferred to your future booking.

If you choose to cancel your appointment, your booking fee will be forfeited, and a new booking fee will be required for any future bookings.

Please ensure you read our full booking policy before making an appointment.

Question 4

What are your policies?

Accepted Answer

Please arrive to your appointment on time.

There is a 10 minute grace period however this will result in a £10 late fee and your appointment is at risk of being cancelled where the no show policy will apply.

Please do not bring plus ones or children to your appointment.

Over 18’s only for aesthetics treatments. 
Proof of ID required.

Cash or Card payments accepted.

Consent forms are sent prior to your appointment, please ensure these are filled out correctly.

Question 5

What if I am unsure if I need an infill or fullset of lashes?

Accepted Answer

If you are unsure whether you require an infill or a full set, please contact us in advance or book a full set—if only an infill is needed, you will be charged accordingly.

Please remember to book a lash removal if necessary when booking your set. Lash removals require additional time and incur an extra fee.
Please ensure you follow all aftercare advice provided.

Question 6

What if I book an infill but require a fullset?

Accepted Answer

If you arrive requiring a full set and we have time available, your appointment will go ahead. However, if we do not have the time, your appointment will be cancelled and you will be charged in full for the treatment.

If you arrive late or have booked the incorrect service, we will not simply do what we can in the remaining time. We take pride in our work and will not work under pressure or compromise quality due to avoidable issues.

Question 7

Do I need a patch test?

Accepted Answer

All lash and brow treatments require a patch test at least 24 hours prior to your appointment. 
This is your responsibility to contact us to arrange this. Failure to do so will result in your appointment being cancelled and charged.

This applies to all new clients, even if you have had the treatment done before somewhere else.

Question 8

What is an infill?

Accepted Answer

Your lashes must be clean and prepped ready for an infill to be carried out.

There must be at least 40-50% of your lashes remaining for it to be classed as an infill.

If your arrive to your appointment requiring a full set and we have time to do so your appointment will be carried out. However if we do not your appointment will be cancelled and you will be charged in full for the price of your treatment. 
If you arrive to your appointment too late or have booked in for the incorrect service, we will not just do what we can in the time. We take pride in our work and will not work under pressure over problems that could have been avoided.

Question 9

How do I found out aftercare for my treatment?

Accepted Answer

Please follow all after care advice provided to you at your appointment. 
Aftercare instructions are sent along with your consent forms, please read through these carefully.

Question 10

Do you take cash or card payments?

Accepted Answer

We accept both cash and card payments. Payment is due in full on the day .

Question 11

Do I need to bring ID with me to my appointment?

Accepted Answer

You must be 18 or over when booking in for Filler and Anti Wrinkle treatments. You must bring a valid form of ID with you to your appointment, this includes your passport or driving license. If you fail to do so your appointment will be cancelled and your deposit will be lost.

@bearbeautyco

More than just a salon Built for the girls who get it Start here ↓

Explore other Linktrees

About this account

More from Linktree