Question 1

📶 Password Wi-Fi

Accepted Answer

Password: auroom424

Seamless Access: Complimentary high-speed Wi-Fi is available throughout the property.

Network Selection: You will find two available networks. Please choose the one that best suits your location:

AuRoom: Optimized for maximum speed when near the access points.

auroom: Optimized for a stable connection through the architectural walls.

Connectivity Tip: For the most reliable experience, we recommend testing both networks within your suite, as one may offer superior stability depending on your specific area.

Digital Workspace: Both networks are designed to support high-definition streaming and professional requirements.

Question 2

🧼 Laundry Services

Accepted Answer

Need your clothes cleaned? We’ve got you covered.

How it works: Simply book your service  laundry at the front desk.

Pricing: €10 per load (up to 8kg), washed and dried.

Turnaround: Items are typically returned within 24 hours.

Question 3

☕ Breakfast Hours & Early Departure

Accepted Answer

Start your day with us!

Breakfast Hours: 8:00 – 10:00.

Early Access: Our staff begins preparations around 7:30. You are welcome to take a seat while the buffet is being set up (full setup takes about 30 minutes).

Early Departure? If you are checking out early, we offer In-Room Breakfast or a Takeaway Box.

How to book: Please inform the front desk by the evening before your departure.

Question 4

🔑 Check-in & Check-out Times

Accepted Answer

Standard Check-in: From 13:00 to 22:00.
Check-out: By 11:00

Early Arrival: If you arrive before 13:00, you are welcome to leave your luggage at the reception.

Late Check-in: We can arrange a free late check-in for arrivals after 22:00.

How to request: Please provide us with your estimated arrival time and your flight or train number in advance to help us organize your welcome.

Question 5

♻️ Waste Management & Recycling

Accepted Answer

Help us stay green! Please separate your waste using the bins provided:

Plastic/Metal: Yellow sign.

Glass: Green sign.

Other Waste: Please use the generic bins located in the breakfast room or in your room.

Question 6

❄️ Smart climate Control

Accepted Answer

Efficiency & Nature
The AC system is integrated with the windows to prevent energy waste, improve overall comfort, and maintain a stable internal temperature. It will only operate when all windows and balcony doors are fully closed. If the unit flashes or does not start, please ensure every opening is tightly shut; the sensors require a perfect seal to activate.

Full Control
You can adjust the temperature using the remote control (located in its wall-mounted holder). Settings are not locked, but we recommend a moderate temperature: thanks to our high insulation and powerful units, an excessively cold room may decrease your overall comfort.

Assistance
The system resets automatically once all windows are closed. If you encounter any issues, our staff is here to help!

Question 7

✨ Room Stewardship & Linens

Accepted Answer

Daily Suite Refresh: Our dedicated team performs daily room service between 09:00 and 13:00 to ensure your comfort.

Fresh Linens Policy
As a standard service, your bed linens and towels will be refreshed every other day. This ensures a perfect balance between comfort and eco-responsibility.

Your Choice
Should you require fresh linens more frequently or have specific needs, we are always at your disposal. Simply let our staff know, and we will be happy to accommodate your request.

Towel Service: Should you desire fresh towels, please place the used ones on the floor. To reuse, simply hang them on the designated hooks or shelves.

Bespoke Care: You may request a full linen change at your convenience by notifying our staff.

Question 8

🥂 Atmosphere & Night Comfort

Accepted Answer

Smoke-Free environment: To preserve the freshness and elegance of our interiors, smoking is strictly reserved for the outdoor terraces and balconies. We kindly ask you to maintain this sanctuary for all guests.

Hours of serenity: We invite you to embrace a peaceful ambiance between 22:00 and 08:00. During these hours, please keep noise to a minimum to ensure a restful experience for everyone in the house.

Courtesy & discretion: We appreciate your cooperation in maintaining the refined and quiet atmosphere that defines our property.

Question 9

🚗 Private Parking & E-Mobility

Accepted Answer

Secure Parking: Enjoy the convenience of our on-site parking at a rate of €25 per 24-hour period.

Seamless Arrival: To ensure maximum flexibility for our guests, reservations are neither required nor necessary; your space awaits you upon arrival.

Electric Charging: We support sustainable travel with two dedicated charging stations. Guests may easily manage and monitor their charging sessions via their preferred payment apps.

Assistance: Our team is available should you require any guidance regarding the parking facilities or charging interface.

Question 10

🌿 Our Commitment to Nature

Accepted Answer

Sustainable Luxury: We strive to minimize our environmental footprint by using eco-friendly amenities and energy-efficient systems without compromising your comfort.

100% Renewable Energy: We are proud to power our property exclusively with 100% renewable energy sources.

Advanced Technology: AuRoom features a sophisticated heat pump system with cogeneration. This advanced technology provides a sustainable and generous supply of hot water, perfectly tailored to our guests' needs.

Mindful Consumption: While our systems are highly efficient, we invite you to join our efforts by being mindful of water and energy consumption to preserve this natural balance during your stay.

Question 11

🧳 Luggage Storage

Accepted Answer

Don't let your bags slow you down! We provide a complimentary luggage storage area for all our guests after check-out. Feel free to explore the city until your departure.

Question 12

🚲 Experience & Tours

Accepted Answer

Discover the soul of the city with our recommended Free Walking Tour of the Old Town. It's a professional guided experience based on tips, perfect for a first authentic encounter with Naples.

https://www.civitatis.com/en/naples/free-walking-tour-old-town/

Question 13

🔌 Universal Charging & Power

Accepted Answer

Stay connected with ease. Near the desk, you will find our universal sockets framed in elegant gold plates. These outlets are designed to fit international plugs directly.
Technical Note: The power supply is 230V (European Standard). Please ensure your device is compatible with this voltage before charging

Question 14

🛌 Bedside Charging Options

Accepted Answer

To cater to all your needs, our bedside stations offer different charging options. On one side of the bed, you will find integrated USB-A and USB-C ports built into the wall for direct charging. On the other side, a standard power socket is available for your convenience.

Technical Note: When using the USB ports, please ensure you use a data-sync cable (supporting 'handshake') for efficient charging. Power-only cables may not be compatible with these integrated ports.

Question 15

🌙 Smart Night Comfort

Accepted Answer

✨ Motion-Sensing Guide
For your safety and convenience, a discreet LED strip is located under the bed or nightstands. It activates automatically upon movement to provide a gentle guide during the night without disturbing your rest.

💤 Total Darkness Option
The night light is active by default. However, if you prefer total darkness for a deeper sleep, please inform our staff. We can easily disable this feature to tailor the room atmosphere to your personal preference.

Question 16

🍕 In-Room Dining & Delivery

Accepted Answer

Local Flavors at your Door
Want to enjoy a quiet dinner in the comfort of your room? We have partnered with Alfonsino, the local delivery expert, to bring you the best selection of Neapolitan cuisine, from gourmet pizzas to traditional trattoria dishes.

Concierge Assistance
Don’t worry about the hassle of downloading apps or navigating menus. Our staff is at your disposal to help you choose the best options and place the order for you. Just let us know what you are craving, and we will take care of the rest!

auroomnapoli

📍 Via Alessandro Poerio, 14, Napoli Tel: 081 18974848 Info: auroomnapoli@gmail.com

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