Question 1

🛍️🤳 How do I purchase Tandamata items? (Whatsapp Shop)

Accepted Answer

𝗪𝗵𝗮𝘁 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗱𝗼 𝗜 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝘁𝗼 𝗼𝗿𝗱𝗲𝗿 𝘃𝗶𝗮 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽?
Please prepare:
- Product image / screenshot
- Size preference

Question 2

📍 Tandamata Offline Store

Accepted Answer

Tandamata Workshop: Jl Harapan, no.23, RT.1/RW.3, Bintaro, Kec. Pesanggrahan, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12330

𝗚𝗼𝗼𝗴𝗹𝗲 𝗠𝗮𝗽𝘀: https://share.google/LGdwDe9JLJDEaMHnm
__________

Tandamata Outlets:
📍 Alun-Alun Indonesia, Grand Indonesia
📍 SOGO, Plaza Senayan
📍 SOGO, Pondok Indah Mall 1
📍 Galeries Lafayette, Pacific Place
📍 METRO, Plaza Senayan
📍 Sarinah Thamrin, 1st Floor (Lantai 1)

Question 3

🫴📦 Shipping Information

Accepted Answer

STANDARD SHIPPING

► To fulfill your orders we have partnered with our trusted courier JNE/TIKI third party delivery services

► Shipping costs will be charged to the customer.

► Shipping process inside Indonesia will generally take around 2-7 working days, and between 24-48 hours if you live in JABODETABEK area. However, the delivery time will depend on location, weather and nature condition. 
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The shipping charges are as follows:
► JAKARTA AREA starting from IDR 18,000 within 1-2 business days.
► SUMATRA AREA starting from IDR 22,000 within 1-2 business days.
► SULAWESI AREA starting from IDR 55,000- 85,000 within 1-3 business days.
► KALIMANTAN AREA starting from IDR 46,000-90,000 within 4 business days.

Question 4

🌎 Do you offer worldwide shipping?

Accepted Answer

Yes, we can assist with international shipping! Kindly contact our customer service team for further details and assistance regarding shipping to your country.

Question 5

🔄️ Return and Exchange Policy

Accepted Answer

Tandamata Customer Service RETURN CENTER: Jl Harapan no.23 RT.1/RW.3, Bintaro, Kec. Pesanggrahan, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12330

PIC: +62 878-8657-7482
__________
** Shipping and handling costs for returning the item/s will be at the customer’s expense except when the product is faulty or not as ordered.
_________
Acceptable reason for return / refund:

• Item is not as stated in the invoice

• Item does not accurately follow the measurement / description / images stated on the product page

• Item is faulty / in bad condition, without tags or protective cover

Acceptable reason for exchange:

• Exchanging size/color/style: the item you would like to exchange must be equal or exceed the amount of your current purchase.

TANDAMATA

Explore our hand-embroidered collection inspired by Indonesia's textile heritage ▼ Shop on Whatsapp ▼

RAYA 2026 COLLECTION

TANDAMATA Jakarta Fashion Week 2026

As Featured in DEW Magazine #56

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