Question 1

What are my current medical cover limits?

Accepted Answer

The current limits are:
•	Outpatient: KES 150,000 per staff
•	Inpatient: KES 300,000 per staff
•	Dental: KES 10,000 per staff
•	Optical: KES 10,000 per staff

Question 2

What services are covered under the scheme?

Accepted Answer

The cover includes:
•	Hospitalization, surgeries, and ICU care
•	Diagnostic tests (MRI, CT scans, lab tests)
•	Prescribed medication and procedures
•	Chronic and pre-existing conditions
•	Maternity-related care
•	Emergency evacuation and ambulance services

Question 3

Are there any exclusions?

Accepted Answer

•	Self-inflicted injuries or criminal acts
•	Cosmetic and weight-loss treatments
•	Non-prescribed supplements
•	Experimental treatments
•	Some dental procedures and alternative medicine

Question 4

How do I access my benefits?

Accepted Answer

Employees are required to contact HealthX as the first point of contact for all medical assistance, queries, and case management support. HealthX is specifically designed to support Tsavo employees by making healthcare accessible, convenient, and employee-friendly at every step.

Question 5

How do I consult a doctor through HealthX?

Accepted Answer

Consultations can be accessed through teleconsultation booking via our toll-free line- 0800-720 795, or WhatsApp 0711 701 438, digital channels, social media, and USSD channels. For added convenience, you can download the HealthX app to accces HealthX services on: Google Play Store or Apple App Store

Question 6

What if I require urgent assistance?

Accepted Answer

For urgent concerns, contact our support channels immediately and you will be guided appropriately.

Question 7

What is the HealthX App?

Accepted Answer

The HealthX App is a convenient digital platform that allows you to access healthcare services anytime, anywhere. Through the app, you can connect with qualified healthcare professionals and manage your health needs from your phone.
With the HealthX App, you can:
•	Book medical consultations
•	Purchase medication
•	Access healthcare support quickly and easily

Question 8

How do I buy medicine through the HealthX app?

Accepted Answer

Buying medicine through the HealthX app is quick and easy. Just follow these steps:
1.	Download and open the HealthX app (Available on Google Play Store or Apple App Store)
2.	Sign in or create an account
3.	Book a consultation, Speak with a healthcare provider if you need a prescription.
4.	Get your prescription, The doctor will issue it directly in the app (if required).
5.	Order your medication
o	Go to the medication or pharmacy section
o	Select the prescribed drugs
o	Confirm your order
6.	Make payment, Choose your preferred payment method.
7.	Receive your medication, Your medicine will be prepared and delivered to you (depending on location).

@HXA_Tsavo

🩺 24/7 healthcare access for Tsavo employees

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