Question 1

Are there benefits for institutions that partner with 3B-NEO?

Accepted Answer

• When a hospital enters into a direct partnership agreement with 3billion, customized service plans and operational support may be provided based on the institution’s scale and type of collaboration.
• Various forms of customized collaboration are available, including operation of institution-exclusive portals, support for efficient testing workflows, and volume-based partnership programs. Further details can be provided separately by the 3billion team.

Question 2

Are there any additional costs beyond the base 3B-NEO test fee?

Accepted Answer

• No. The 3B-NEO test fee includes the DBS card kit, genomic analysis, result report delivery, and basic result support are all included. No additional charges apply.

• However, if additional clinical testing or confirmatory diagnostics are deemed necessary based on hospital policy or the clinician’s judgment, separate costs may apply according to the standards of the relevant medical institution.

Question 3

How can I pay for 3B-NEO?

Accepted Answer

• For hospitals affiliated with 3billion, guardians follow the payment policy and procedures of the respective hospital during the test ordering process.

• For non-partner hospitals, guardians may apply for the test through the portal and then, guardians can proceed with direct online payment at the final step. Payment is supported via PayPal, major credit cards, and country-specific payment services.

Question 4

How much does 3B-NEO cost?

Accepted Answer

Test pricing may vary depending on the type and quantity of tests. For detailed pricing, please inquire through the customer support page.

Question 5

Can 3B-NEO data be deleted upon request?

Accepted Answer

• Data deletion can be requested at any time by the legal guardian. However, genomic data must be managed in strict accordance with medical record principles.

• If the guardian wishes to request deletion, the request should be submitted through the healthcare professional or institution that ordered the test. Once received, 3billion will conduct the required legal and administrative verification and securely destroy the data using irreversible methods.

• 3billion respects the guardian’s right to self-determination throughout the data lifecycle, from generation to deletion, and manages all data securely in compliance with personal data protection laws and regulations.

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