Question 1

1. What power requirements are needed?

Accepted Answer

The North American SEGO12 requires a dedicated 120V, 15A circuit. Plug the machine directly into the receptacle. Do not use a power strip or extension cord, and do not share the circuit with other equipment. The outlet should be within approximately 3 feet of the machine.

Technician note: Verify the site power before troubleshooting intermittent resets, heating problems, or unusual machine behavior. Installation conditions can look like component failures.

Question 2

2. What water pressure is required?

Accepted Answer

The SEGO12 requires a cold water supply between 20 and 75 PSI.

Technician note: Check pressure after the filter. Low flow through an old filter, a kinked hose, or unstable building pressure can cause fill problems even when static pressure looks acceptable.

Question 3

3. Do I need a water filter?

Accepted Answer

Yes. Water filtration is strongly recommended. Proper filtration protects beverage quality and reduces scale accumulation inside the boiler, water selector, valves, and tubing.

Technician note: Filtration needs to match actual site water conditions. A clogged or undersized filter can also create low-flow and fill problems.

Question 4

4. How do I know when the SEGO12 is ready to make coffee?

Accepted Answer

The machine is ready when startup and heating are complete and the normal beverage selections are available (beverages are not "grayed out".)

Coffee selections may remain greyed out while the boiler is still heating even though instant beverages or hot water are available. That is normal during warm-up.

Technician note: If coffee selections remain unavailable and temperature is no longer rising, begin heating-system diagnostics rather than simply waiting longer.

Question 5

5. Where do the coffee beans and soluble products go?

Accepted Answer

On the standard North American configuration:

Milk topping: left canister
Chocolate: middle canister
Whole bean coffee: right-side bean hopper

Do not overfill the soluble canisters or pack the powder down. Leave approximately 1-2 inches of space at the top.

Question 6

6. What should I train the customer on before leaving an installation?

Accepted Answer

Every customer should be shown:

Waste bin and drip tray
Daily rinse
Weekly CIRCO brewer cleaning
How to refill beans and soluble products
Basic mixer bowl cleaning
What normal post-drink drain water looks like
When to contact service

The machine should already be installed, calibrated, recipe-loaded, tested, and at ready state before customer handoff.

Question 7

7. What happens if temperature calibration is interrupted?

Accepted Answer

Once temperature calibration begins, it should not be interrupted. A power interruption during the calibration procedure requires the installation process to restart. Hot water will dispense and the CIRCO brewer will rotate during the procedure.

Question 8

8. How do I know when to empty the waste bin?

Accepted Answer

The SEGO12 displays a yellow bar when the waste bin reaches its programmed capacity and will eventually stop brewing coffee.

Empty the waste bin and drip tray. After reinstalling them and closing the door, select YES when the machine asks whether the waste bin was emptied. Selecting YES resets the waste counter.

Do not select YES unless the bin was actually emptied.

Question 9

9. How often should I rinse the machine?

Accepted Answer

Run the rinse cycle daily.

The standard SEGO12 setup also provides a reminder after approximately 50 brews or once per day. The rinse cycle takes approximately 75 seconds.

Technician training point: Make sure the customer understands that a daily rinse and weekly brewer cleaning are two different procedures.

Question 10

10. How often should the CIRCO brewer be cleaned w/ tablet?

Accepted Answer

Clean the CIRCO brewer weekly or after approximately 150 coffee drinks, whichever occurs first. Use the specified espresso cleaning tablet during the cleaning cycle (cafiza e16 1.2g).

Once the cleaning cycle begins, do not shut the machine off. An interrupted cycle will restart once powered back up.

Technician note: Tablet cleaning also helps keep coffee residue out of the espresso exhaust path. Do not treat a detergent-free rinse as equivalent to the weekly brewer cleaning.

Question 11

11. How do I properly clean the mixer bowl?

Accepted Answer

Clean the mixer bowl weekly.

Rotate the yellow locking ring approximately 1/8 turn counterclockwise, gently remove the bowl, and clean the bowl, whipper disk, and seals. Reassemble everything correctly and lock the yellow ring back into position.

Do not pull aggressively on the bowl or outlet hose. Improper removal can damage the mixer components.

Question 12

12. What cleaning supplies should be kept with the machine?

Accepted Answer

Recommended supplies include:

SEGO12 door key
Service key
Approved espresso cleaning tablets
Cleaning brushes
Clean containers for rinsing and cleaning
Nonabrasive cloths

Do not use abrasive cleaners (no isopropyl alcohol). The waste bin and drip tray are not dishwasher safe.

Question 13

13. How should I maintain the bean hopper?

Accepted Answer

Keep the hopper clean and avoid allowing old coffee oils and residue to accumulate.

A practical preventive-maintenance guideline is to clean the bean hopper approximately twice per year, with more frequent attention when using dark, oily coffees.

Question 14

14. Why is water going into the drip tray after coffee drinks?

Accepted Answer

A small amount of water after an espresso drink is normal.

After brewing, the 3-way valve releases the remaining espresso pressure through the exhaust line into the drain system. This pressure release is part of normal machine operation.

Not normal: continuous water flow, water underneath the machine, internal leaking, or an exhaust hose coming loose.

Technician note: If an exhaust hose blows off, inspect the exhaust path for coffee buildup or restriction before simply reconnecting the hose. The espresso circuit operates at high pressure.

Question 15

15. Why are some drinks greyed out on the display?

Accepted Answer

Coffee drinks may be greyed out while the boiler is still heating to the required coffee temperature. Instant beverages and hot water may remain available during this time.

Technician note: If temperature stops rising, check the temperature safety devices, heating system, sensors, wiring, and control path rather than treating the greyed-out button itself as the problem.

Question 16

16. Why is the coffee weak or watery?

Accepted Answer

First verify:

Beans are actually available
Correct recipe is installed
Grinder calibration is correct
CIRCO brewer is operating correctly
Drink strength/contact-time settings have not been altered

The technical manual specifically identifies grinder calibration, beverage settings, and brewer condition as primary checks for weak coffee.

Technician note: Measure grinder output with a gram scale before making mechanical grind adjustments. Do not automatically turn the grinder finer.

Question 17

17. Why is there little or no crema on the espresso?

Accepted Answer

Check:

Coffee freshness
Grinder setting
Grinder calibration
Drink settings
Brewer cleaning

The technical manual specifically recommends checking grinder adjustment/calibration and running the brewer cleaning program with an espresso cleaning tablet when crema is insufficient.

Question 18

18. Why does coffee volume vary between drinks?

Accepted Answer

Different recipes are programmed for different coffee doses and water volumes, so different beverage selections will not necessarily produce the same cup volume.

If the same beverage repeatedly varies, check the recipe, grinder calibration, brewer condition, and high-pressure water delivery. The technical manual specifically identifies brewer condition and high-pressure pump calibration when coffee volume is lower than normal.

Question 19

19. Why does the grinder make an unusual noise?

Accepted Answer

A sudden metallic, grinding, screeching, or stalled sound can indicate:

Foreign material between the grinding discs
Mechanical restriction
Belt or drive gear damage
Grinder motor or feedback-system problems

Stop repeated drink attempts if the grinder is mechanically stalled.

Technician note: Abnormal grinder noise is not a calibration problem. Inspect the mechanical system before adjusting grind settings or replacing electronics.

Question 20

20. Why won't the touchscreen respond?

Accepted Answer

First clean and dry the touchscreen.

If the display is illuminated but does not respond correctly, inspect the touchscreen/service-panel system and its connections. If the screen is completely dead, the diagnostic path also includes machine power, internal wiring, the mainboard, and service panel.

Technician note: Separate these complaints:

Screen dark
Screen frozen
Screen displays normally but does not respond to touch

They are not necessarily the same fault.

@sego12

- Bravilor Bonamat - service.us@bravilor.com 630.423.9400 Option #2

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