Messaging gives your visitors a way to reach you directly from your Linktree, helping you build ongoing relationships with your audience beyond likes and comments.

Your Messaging inbox brings conversations together in one place, with tools to help you prioritize important messages, respond to repeated questions more efficiently, share content, and learn more about the people you're talking to.

You can find Messaging in the left navigation of your Linktree Admin.

From here, you can read and reply to conversations, manage your inbox, and configure your Messaging experience.

Your Messaging inbox brings your conversations with visitors together in one place.

From your inbox, you can:

Spotlight helps important conversations stand out in your inbox, such as potential brand opportunities and collaboration requests.

You'll find Spotlight within the All view of your inbox. When Linktree identifies a message that may be important, it'll appear in Spotlight so it's easier to find among your other conversations.

Select a Spotlight message to open the conversation and respond as usual.

Stacks bring similar messages together so you can respond to the same question once instead of replying to every conversation individually.

For example, if several visitors ask whether you ship internationally, those messages will be grouped into one Stack. You can write one response and send it across those conversations, saving you time while keeping each visitor's conversation separate.

To reply to a Stack:

Each visitor receives your response in their own individual conversation.

You can customize what visitors see when they start a conversation with you from the Configure section of Messaging.

Your Welcome Message is the first message automatically sent to visitors when they start a conversation with you.

We'll set up a Welcome Message for you by default, so you don't need to start from scratch. You can personalize it to sound more like you or include information that's useful to your visitors.

To customize your Welcome Message:

You could use your Welcome Message to let visitors know what they can message you about, share useful information, or simply invite them to say hello.

You can also add up to 3 FAQs to help visitors get answers to common questions.

FAQs are useful for questions you receive regularly, such as:

For each FAQ, you can add a question and answer. You can also attach a link from your Linktree to the answer when there's somewhere useful you'd like to direct visitors.

To add or update your FAQs:

If you have a YouTube channel, you can connect it to Linktree and automatically add a Message Me link to your video descriptions.

Once connected, Linktree will add your Messaging link to the descriptions of your existing YouTube videos. The link will also be added automatically to the description of new videos you upload, giving viewers an easy way to message you on Linktree.

To set it up:

Once activated, your Message Me link will be added across your YouTube video descriptions automatically.

You can return to your YouTube Message Me settings at any time to update how the link appears.

If you no longer want your Messaging link in your YouTube descriptions, select Remove. This removes the link from your existing videos and stops it from being added to new uploads.

You can share content directly within a conversation.

Select the + icon next to the message composer to attach something that's already on your Linktree or upload a file from your device.

You can send visitors something that's already on your Linktree directly within the conversation.

To share something from your Linktree:

This can be useful when someone asks about a product, booking, event, piece of content, or anything else that's already available on your Linktree.

You can also upload files directly from your device, including things like PDFs, images, videos, GIFs, voice notes, and other files.

To upload a file:

You can also add a price to a file you send, so the visitor needs to pay before they can view it.

To send a paid file:

The visitor will be prompted to complete payment before they can view the file.

Audience Context gives you more information about the person you're speaking with, helping you understand who they are before you respond.

To view Audience Context:

Depending on the visitor and their activity with your Linktree, you may see information such as whether they're a customer, a summary of their activity with you, where they came from before messaging you, their location, previous purchases or bookings, and their spending history with you.

You can turn Messaging off at any time if you don't want visitors to message you.

To turn Messaging off:

When Messaging is turned off, visitors won't be able to start new conversations with you.

Your existing conversations will remain in your inbox, but you won't be able to reply to them while Messaging is turned off. Turn Messaging back on when you're ready to continue responding.

We'll notify you when you receive new messages so you don't need to keep your inbox open.

Depending on your device and notification settings, you may receive Messaging notifications through Linktree, email, or push notifications in the Linktree app.

Visitors can also be notified when you reply so they can return to the conversation.

If you don't want someone to continue messaging you, you can block them from their conversation.

You can also report visitors that you believe are spam, abusive, or otherwise break Linktree's rules.

To block or report someone: