Question 1

About Us - Who are you, and where are you based?

Accepted Answer

We are Discover Your Italy, a team of passionate travel designers and planners based in Italy with two offices in Perugia and Milan, we provide insider expertise to make your journey truly authentic.

Question 2

About Us - How does your service work?

Accepted Answer

We are specialized in crafting bespoke itineraries tailored to your preferences. Our process begins with understanding your travel dreams, and then our team of travel experts creates a unique journey designed just for you.

Question 3

Planning and Booking - How far in advance should I plan my trip?

Accepted Answer

We recommend planning at least 6- 8 months in advance to ensure availability, especially during high seasons. However, we can provide assistance with last-minute requests whenever possible.

Question 4

Planning and Booking - Is there a minimum trip duration?

Accepted Answer

Yes, we recommend a minimum stay of 5 nights, to ensure a meaningful travel experience.

Question 5

Planning and Booking - Do you charge a planning fee?

Accepted Answer

NO, we do not have a planning fee.

Question 6

Planning and Booking - How do I submit a travel request?

Accepted Answer

You can fill out the inquiry form on our website or email us directly. Our team will contact you within 48 hours to discuss your needs.

Question 7

Planning and Booking - What’s included in my itinerary?

Accepted Answer

Your itinerary will detail all inclusions, such as accommodations, private transfers, guided tours, daily breakfast at the hotel, and exclusive experiences. We take care of our clients from the moment they arrive in Italy until their departure. While international flights are not included, any domestic flight required by your itinerary will be arranged and included by us. Travel insurance is also not included but highly recommended.

Question 8

Planning and Booking - Can I make changes to my proposal?

Accepted Answer

Absolutely! We allow up  adjustments to tailor the itinerary perfectly to your wishes.

Question 9

Services and Experiences - Are the experiences private or shared?

Accepted Answer

All experiences in your itinerary are private unless otherwise specified. This ensures exclusivity and a tailor-made approach.

Question 10

Services and Experiences - Can I book only services without accommodations?

Accepted Answer

We prefer to provide a complete program, including accommodations carefully selected by us, to ensure the highest quality and seamless execution of your trip. However, exceptions can be made in certain cases. We recommend discussing this option with us during your initial contact to assess the feasibility and ensure the best possible experience.

Question 11

Services and Experiences - Can I use my loyalty programs or points for hotel bookings?

Accepted Answer

We do not process points bookings directly, but we notify hotels of your membership in their loyalty program at the time of booking. Please note, however, that the application of points or program benefits is at the discretion of the hotel and their policies.

Question 12

Services and Experiences - What type of support will I receive during my trip?

Accepted Answer

During your trip, you will have access to a dedicated private chat with our customer service team for real-time assistance during operating hours. Additionally, we will provide you with an emergency contact number for support outside of chat availability. This ensures you are fully supported throughout your journey, anytime you need it.

Question 13

Payments and Policies - What are the payment terms?

Accepted Answer

A deposit is required upon booking confirmation, and the balance is due 60 days before your departure. Payments can be made via credit card using a secure platform or bank transfer.

Question 14

Payments and Policies - Can I add services after confirming my booking?

Accepted Answer

Yes, our change policy will be clearly outlined in your agreement, subject to availability.

Question 15

Payments and Policies - What happens if I need to cancel my trip?

Accepted Answer

Our cancellation policy will be clearly outlined in your agreement. Refunds depend on the timing of your cancellation and the terms of the providers.

Question 16

Practical Information - Do I need travel insurance?

Accepted Answer

Yes, we highly recommend travel insurance to cover unforeseen events such as cancellations, delays, or emergencies.

Question 17

Practical Information - What documents are required to travel to Italy?

Accepted Answer

You will need a valid passport, and depending on your nationality, a visa may be required. For drivers, an international driving permit will be necessary.

Question 18

Practical Information - Do I need to print my travel documents?

Accepted Answer

No, all your documents will be available digitally through our app for convenient access during your journey. To access the app you will need a valid internet plan during your trip.

Question 19

Practical information - Where can I find distilled water for CPAP (Continuous Positive Airway Pressure) machines in Italy?

Accepted Answer

In Italy, distilled water for CPAP machines is commonly available at local pharmacies (Farmacie). You’ll find it in most pharmacies in larger cities, and even in some smaller towns.

Question 20

Shipping Information - How easy and costly is it to ship purchases home from our vacation?

Accepted Answer

Shipping items from Italy to your home can vary in cost and difficulty depending on the size and weight of the items, as well as the shipping method you choose. It's advisable to check with local postal services or courier companies for rates and delivery times. Keep in mind that customs fees may apply, which can add to the overall cost. Consider asking the seller if they offer shipping services directly to your home, as this can sometimes simplify the process.

Question 21

Guided Tours - If a guided tour includes outdoor locations, will it be canceled or rescheduled in case of rain?

Accepted Answer

Tours usually run rain or shine, but severe weather may lead to adjustments or rescheduling. We will inform you of any changes in advance.

Question 22

Guided Tours - Are entrance tickets to attractions and museums included in guided tours?

Accepted Answer

Yes, entrance tickets to all planned attractions and museums are included unless otherwise specified in your itinerary.

Question 23

Guided Tours - Do I need an international driver’s license for a Vespa tour?

Accepted Answer

Yes, an international driver’s license is usually required for Vespa tours. Please check with us before departure to ensure your license is valid for this activity.

Question 24

Sports Activities - What kind of equipment should I bring for sports activities?

Accepted Answer

We recommend comfortable athletic clothing, closed-toe shoes, sunscreen, and a water bottle. Any specific equipment will be provided or detailed in your pre-departure materials

Question 25

Sports Activities - Are there options suitable for beginners?

Accepted Answer

Yes, we offer options for all skill levels. Let us know your preferences and fitness level, so we can tailor the activity for your comfort and safety

Question 26

Sports Activities - Will the activity be adjusted based on the participants’ skill levels?

Accepted Answer

Absolutely. Activities are designed to be flexible and can be adjusted to accommodate different fitness levels or abilities.

Question 27

Boat Tours - What should I wear for a boat tour?

Accepted Answer

Wear comfortable clothing, non-slip shoes, and bring a light jacket or windbreaker, as it can get breezy on the water. We also recommend bringing sunscreen and sunglasses.

Question 28

Boat Tours - What services are included on the boats?

Accepted Answer

Life jackets are always provided and must be worn as required by local regulations. Some boats may also offer additional amenities, such as onboard restrooms, if specified in your final itinerary.

Question 29

Boat Tours - What happens if it rains on the day of the boat tour? Will it be canceled or rescheduled?

Accepted Answer

Light rain usually does not affect boat tours. In case of severe weather, the tour may be canceled or rescheduled, and you will be informed promptly.

Question 30

Private Tour with a Driver - Is the driver available for the entire day, or are there time limits?

Accepted Answer

It really depends on the itinerary we plan together. The driver might be available for the whole day (within certain time limits) or just for getting you to and from your activities. We’ll work it out based on what works best for you!

Question 31

Private Tour with a Driver - Can the driver also act as a tour guide?

Accepted Answer

Our drivers are carefully selected and all speak English (other languages on request). While they’re not official tour guides, they’re knowledgeable and will help make your trip enjoyable. Once you reach your destination, we recommend considering an official guide for a more in-depth experience.

Question 32

Private Tour with a Driver - Can I request a specific type of vehicle, such as a luxury car or minivan?

Accepted Answer

Yes, you can request a specific type of vehicle. However, for greater comfort, our tours typically include a minivan even for just 2 people, especially for easier transfers and luggage transport (usually 1 carry-on and 1 checked bag).

Question 33

Monument and Museum Visits - Do I need to bring a printed copy of my tickets?

Accepted Answer

Most tickets are electronic and can be displayed on your smartphone. If a printed copy is required, we will inform you in advance.

Question 34

Monument and Museum Visits - Is it necessary to carry an ID with me?

Accepted Answer

Yes, you have to bring with you a copy of your IDs or passports (a paper copy or a picture on your phone).

Question 35

Monument and Museum Visits - Is there a specific dress code for visiting monuments or museums?

Accepted Answer

Some religious sites and monuments require modest clothing, such as covered shoulders and knees. Otherwise, comfortable attire is recommended.

Question 36

Food & Wine - Tastings and Meals Included in the Itinerary - Can dietary restrictions or food allergies be accommodated for tastings and pre-arranged meals?

Accepted Answer

Yes, we can accommodate dietary restrictions or allergies with advance notice. Please inform us early to ensure a seamless and enjoyable dining experience.

Question 37

Food & Wine - Tastings and Meals Included in the Itinerary - What should I do if I’m late for a meal or tasting reservation?

Accepted Answer

If you are running late, please contact the restaurant or venue directly. They may hold your reservation for a short time, but delays might affect service availability.

Question 38

Food & Wine - Tastings and Meals Included in the Itinerary - Are these experiences prepaid, or do we need to pay on-site?

Accepted Answer

Tastings and pre-arranged meals are usually prepaid and included in your itinerary unless stated otherwise.

Question 39

Food & Wine - Restaurants Not Included in the Itinerary - Can you recommend restaurants and make reservations in advance?

Accepted Answer

How far in advance should I inform you of my preferences?Yes, we can recommend and make restaurant reservations for you. To ensure availability, we suggest informing us of your preferences at least 2–3 weeks before your trip. For highly sought-after restaurants, such as Michelin-starred venues, we recommend booking at least one month in advance.

Question 40

Food & Wine - Restaurants Not Included in the Itinerary - If plans change, can I modify or cancel my restaurant reservations during the trip?

Accepted Answer

Modifications or cancellations can usually be accommodated, but advance notice is appreciated. Contact us or the restaurant directly to confirm availability.

Question 41

Food & Wine - Restaurants Not Included in the Itinerary - Are tips included in the restaurant bill, or should I tip separately?

Accepted Answer

Tips are generally not included in the bill. In Italy, leaving a small gratuity (5-10%) or rounding up the bill is customary but not mandatory.

Question 42

Boat Tours' Weather Policy - Can my tour be canceled due to bad weather?

Accepted Answer

Yes, if weather conditions prevent us from offering a safe and enjoyable experience, we may cancel the tour.

Question 43

Boat Tours'  Weather Policy - Will I be informed in advance if my tour is canceled?

Accepted Answer

Yes, we will notify you as soon as possible if the tour is canceled due to weather conditions.

Question 44

Boat Tours' Weather Policy - What happens if my tour is canceled due to bad weather?

Accepted Answer

If we cancel the tour, you will have two options:
-Reschedule for the following day or another available date/time.
-Receive a 100% refund.

Question 45

Boat Tours' Weather Policy - Can I get a refund if I decide to cancel due to the weather?

Accepted Answer

Refunds are only available if we cancel the tour. If you choose not to participate due to weather concerns, our standard cancellation policy applies.

Question 46

Boat Tours' Weather Policy - What if the weather is uncertain?

Accepted Answer

We always do our best to proceed with the tour when possible. If conditions change, we will assess safety and comfort before making a final decision.

Question 47

Hiking Excursions' Weather Policy - Does the tour operate in bad weather?

Accepted Answer

Yes, this tour runs rain or shine. However, we may adjust the route based on weather conditions and the state of trails or paths at the time of the event.

Question 48

Hiking Excursions' Weather Policy -  Will the itinerary change if the weather is bad?

Accepted Answer

Possibly. To ensure safety and comfort, the proposed routes may be modified depending on the conditions of the trails or paths.

Question 49

Hiking Excursions' Weather Policy - What should I wear if the weather is uncertain?

Accepted Answer

We recommend dressing appropriately for the weather, including waterproof clothing and sturdy footwear if rain is expected.

Question 50

Hiking Excursions' Weather Policy - Can I cancel my tour due to bad weather?

Accepted Answer

Since the tour operates in all weather conditions, our standard cancellation policy applies unless we determine that changes are necessary for safety reasons.

Question 51

Hiking Excursions' Weather Policy  - How will I be informed if there are any changes?

Accepted Answer

If adjustments to the route are necessary, our team will inform you before or during the tour.

Question 52

Biking Excursions' Weather Policy - Will the tour be canceled due to rain?

Accepted Answer

No, the tour will never be canceled due to rain.

Question 53

Biking Excursions' Weather Policy - What happens if there is heavy rain?

Accepted Answer

For safety reasons, the bike tour may be replaced with a walking tour. If the weather improves during the tour, biking may resume when possible.

Question 54

Biking Excursions' Weather Policy - Will I be informed of any changes?

Accepted Answer

Yes, our supplier will decide the best course of action at the meeting point and keep you updated throughout the tour.

Question 55

Dress Code - What is the dress code for visiting the Vatican Museums?

Accepted Answer

To enter the Vatican Museums, visitors must follow a modest dress code:

Men: A shirt is recommended, but a T-shirt is acceptable if it does not display offensive images or slogans. Trousers must be at least knee-length; in summer, shorts are allowed as long as they cover the knee. Hats should be removed inside the Museums.
Women: Sleeveless tops are not permitted; a cardigan or shawl can be worn over them if needed. Pants or skirts must cover the knee, and tops exposing the midriff are strictly forbidden.

Question 56

Dress Code - Do you need to cover your head to visit churches in Italy?

Accepted Answer

No, head coverings are not required to visit churches in Italy. However, most churches have a dress code that requires visitors to cover their shoulders and knees. Wearing shorts, mini skirts, or sleeveless tops may result in denied entry. Carrying a light scarf or shawl is a good idea for unexpected visits.

Question 57

General Information - How does transportation work in Italy?

Accepted Answer

•	Trains:
o	No check-in required for High-Speed trains.
o	Keep your ticket (digital or printed) with you and show the QR code when asked.
o	Train numbers and tracks are displayed on departure screens.
o	Luggage racks are available for large suitcases, carry-ons go in the overhead bins.
o	Prima or Business Class passengers enjoy refreshments and unlimited Wi-Fi.
•	Taxis:
o	Do not hail taxis from the street. Go to a taxi stand or call a taxi.
o	You can also use apps like itTaxi, WeTaxi, or AppTaxi to book a taxi.
o	Hotels or restaurants can arrange taxis for you.
o	Uber is available in major cities but may be more expensive and less accessible in rural areas.
o	If you rent a car make sure you get an International Driving Permit (via AAA). Be mindful of Autostrade(toll highways)and ZTL.

Question 58

General information - What should I know about driving in Italy?

Accepted Answer

•	Highways (Autostrade): Use toll booths to collect tickets. Keep tickets handy and pay at the toll booths when exiting.
•	ZTL: Watch out for ZTL signs in city centers. If you drive into these restricted zones, you could face fines.

Question 59

Car Rental - What documents are required to rent a car in Italy?

Accepted Answer

To rent a car in Italy you need an International Driving License, along with your national driving license. Both documents must be presented in original form.

Question 60

Car Rental - Are there any restrictions on areas where I can drive with a rental car (ZTL, pedestrian zones, etc.)?

Accepted Answer

Yes, many Italian cities have limited traffic zones (ZTL), where access is restricted to residents or those with special permits. Additionally, there are pedestrian areas in historic city centers where cars are not allowed. If you enter a ZTL without authorization, you may receive a fine. However, our itineraries are designed to avoid ZTL and pedestrian zones. Occasionally, due to events, festivals, or weather conditions, some routes may be closed to traffic with little notice.

Question 61

Car Rental - What should I do if the rental car has an issue during the trip?

Accepted Answer

Our customer care team is available 24/7 to assist you with any concerns during your trip. Additionally, our car rental package includes the "Premium Option" Platinum Insurance, which limits your liability in case of damage or theft. If you experience any issues, simply contact us, and we’ll make sure everything is resolved promptly.

Question 62

National Railway - Where can I find the platform number for my train?

Accepted Answer

Train platforms are clearly marked on departure boards at the station. Check the board for your train number and departure time to locate the platform (binario) assigned to your train. Please note that the platform number will be assigned approximately 20 minutes before departure. If you need any assistance, station staff will be available to help you quickly. And, of course, our Customer Service team is always here to support you with any needs.

Question 63

National Railway - How do I know if my train is on time?

Accepted Answer

We’ll send you the train schedule and any updates regarding your departure. Any changes to your train schedule will be communicated to you promptly. However, we recommend that you always check the station monitors, where you’ll find real-time information on departure times and platforms.

Question 64

National Railway - What should I do if my train is cancelled?

Accepted Answer

In case your train is cancelled due to unforeseen strikes or other events, we will inform you promptly and automatically rebook you on a new travel option. Our Customer Service team will always be available to assist you with any needs.

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Discover Your Italy: Tailored Experiences with a Local Touch

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